Cash for Your Used Devices » BEHIND THE SCENES AT CASHFORLAPTOPS http://blog.cashforlaptops.com Sell your used laptops, Blackberrys, iPhones, and Smartphones Mon, 09 Aug 2010 19:54:28 +0000 http://wordpress.org/?v=2.8.4 en hourly 1 We Hear You http://blog.cashforlaptops.com/behind-the-scenes/106 http://blog.cashforlaptops.com/behind-the-scenes/106#comments Tue, 31 Mar 2009 20:04:49 +0000 admin http://blog.cashforlaptops.com/?p=106 You have questions and we have answers. We’ve taken the most asked questions from those who want to sell their used laptops that aren’t addressed in the Frequently Asked Questions page and addressing them here. We appreciate all the questions and feedback you have for us as we continue to be your reliable laptop recycler.

I requested a quote for my used laptop on your estimator page, but I haven’t heard from you. What’s wrong?
Make sure that the e-mail address and phone number you provided is updated. If you have any questions about your quote or check, call us 1 888 821-1143 during business hours (9 a.m. to 5:30 p.m. pacific standard time) or e-mail us at info@cashforlaptops.com! We love talking to our customers and want to make sure you have a positive experience. We’ll answer all your questions promptly.

I got quoted for a certain amount for my used laptop, but received a check for a different amount? Why?
When you arrive at the estimator page, we ask you a few questions to get a feel for the condition for your used laptop. Once your laptop arrives in our facility, we use a more detailed checklist to accurately evaluate your laptop’s condition. If it’s in better shape than we initially thought, we guarantee that we’ll offer you more money than the original quote. If there’s a crack or other damage that we’ll give you market value for it. At that point, if you’re not happy with the amount you’ll get, then we’re not happy. And we can send the laptop back to you at your request.

How do I determine the screen size of my laptop?
The easiest way to determine your laptop’s LCD screen size is to measure it diagonally with a ruler. If the measurement is 12.7″ to 13.3″, we consider it a 13″ screen; if the measurement is 13.7″ to 14.3″, we consider it a 14″ screen; and so on. If you are not sure of the size of your LCD screen, check 14″; this is the most common size. We will make the necessary adjustments to the quoted price when your laptop arrives at our facility.

Why wasn’t I quoted a price for my used laptops?
We will buy laptops that are still in the market, but those we can’t buy we’ll happily take them off your hands and recycle them for you. We appreciate that you want to do your part for the environment.

We want to know what your experience with CashForLaptops.com was like. Comment on our blog!

]]> http://blog.cashforlaptops.com/behind-the-scenes/106/feed 4 Our Green Patch of the World http://blog.cashforlaptops.com/recommerce/our-green-patch-of-the-world http://blog.cashforlaptops.com/recommerce/our-green-patch-of-the-world#comments Tue, 31 Mar 2009 18:05:40 +0000 admin http://blog.cashforlaptops.com/?p=103 Thank you for considering to recycle your used laptop and doing your part to save our beautiful blue and green planet. CashForLaptops.com is always searching for ways to make our business as green and sustainable as possible.

We start with our shipping supplies. We reuse everything! When you send the padded box that cradles your laptop back to our facility, we reuse that box. Boxes that can no longer be reused are recycled by a local recycler. Same goes for the bubble wrap, padding and paper.

Most importantly, the laptops you sell do not end up in a landfill. Electronic waste accounts for 70 percent of the toxic chemicals in the landfills. These chemicals seep into the waterways and swept up into the air, triggering great harm to plants, animals and humans. Instead of dumping laptops that come through our door, we help wholesalers reuse and repurpose the laptops.

Help us spread the word about recycling laptops and let us know how we’re doing as a company.

Green Power!

]]> http://blog.cashforlaptops.com/recommerce/our-green-patch-of-the-world/feed 0 Your Customer Satisfaction Matters to Us http://blog.cashforlaptops.com/behind-the-scenes/your-customer-satisfaction-matters-to-us http://blog.cashforlaptops.com/behind-the-scenes/your-customer-satisfaction-matters-to-us#comments Tue, 31 Mar 2009 17:34:55 +0000 admin http://blog.cashforlaptops.com/?p=98 Our team at CashForLaptops.com understands that you worked hard to pay for your laptop. When it’s time to part with it, we know you are concerned that you receive service centered on your needs. That’s why CashForLaptops.com is proud to offer these services to make selling your laptop as hassle-free as possible.

We Always Love to Hear from You
Do you have questions? Do you feel like we could have done something better? Do you want to tell us how awesome we are? Contact us though:

• E-mail. We know many of our customers prefer to communicate through e-mail because they have a dozen things to do, half of them should have been finished yesterday. We hear you! Drop us a line at info@cashforlaptops.com or fill out a Contact Form (make sure you enter your e-mail address accurately) on our Contact Us page. We check our e-mail frequently and will reply to you promptly.

• Toll-free number. If you want to speak to a real, flesh-and-blood person, call us at 1 888 821-1143 during business hours (9 a.m. to 5:30 p.m. pacific standard time). We’d love to talk to you! We’ll bring up your transaction stored in our database and resolve your questions as quickly as possible.

• Live chat. Have a question that you need answered pronto? Use our online chat during business hours (9 a.m. to 5:30 p.m. pacific standard time) to help you through the process of sending in you laptop.

Simple Shipping Process
We send you everything you need to sell your laptop safely and securely. Here’s what to expect once you’re ready to sell your laptop:

• Shipping materials. Your investment is important to us. That’s why we’ll send you an insured padded box to guarantee your laptop arrives in the same condition you sent it. We’ll also send you clear step-by-step instructions on how to pack your laptop to make the most of the padded box.

• Free shipping and handling. We’ll send you a self-adhesive shipping label so you don’t have to pay a penny for sending your laptop to us. On top of that, we’ll send you a list of the three closest UPS drop off points closest to your address. You’ll receive a tracking number along with your quote so you can track the progress of your package and know when it arrives at our facility in Reno, Nevada.

We are constantly striving to create the best experience when you want to sell your laptop to us. We want to hear your thoughts! Call us and e-mail us! You can also find CashForLaptops on Facebook at on Twitter at http://www.twitter.com/CashForLaptops. Be part of our conversation!

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